21 STM 3115 spc

These Malaysian states share their borders with Thailand, EXCEPT

• Kedah

• Perak

• Perlis

• Terengganu

SPC / SQC used by quality professional to _______organizational quality

• evaluate

• apply

• verify

• quantify

Unit is:

• a selected sample

• an unwanted sample

• a representative sample

• All the ans are correct

What is the first stage in any quality improvement initiative?

• Planning

• Analyse the data

• Management commitment

• Check the task

Attributes can:

• be counted

• be dispersed

• believed

• be measured

When is the best time to apply Pareto Chart in the management system?

• to begin staff training

• to make orders

• to solve several problems

• to clear the stocks

Variation are due to _______ and ___________ causes

• common, special

• common, uncommon

• common, repetitive

• common, unrelated

A method for ___________ from a small portion of a lot when it is too expensive

• reading

• believing

• obtaining information

• Product tolerance

These are TQM PRINCIPLES, EXCEPT:

• Customer focus

• Debt management

• Engagement of employees

• Leadership or the organization

In English IDIOM: "bark at the moon" MEANS?

• supporting a cause

• To make an appeal in vain

• someone just appeared after being mentioned

• almost too late