Customer Service Ch. 1.1 Exit Ticket

Which of the following is s term for physical goods thet arre bough and sold?

• Sales

• Products

• Pricing

• Services

Which of the following is a standard term that describes the audience of retail stores--that is, the people who will buy things from the stores?

• Manufacturers

• Wholesalers

• Buyers

• Customers

Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers.

• Gifts

• Training

• Services

• Products

What kinds of thing does a manufacturer produce?

• Raw materials

• Fossil fuels

• Services

• Finished products

Which of the following hold large quantities of product that are later sent either to retail locations or directly to consumers?

• Manufacturer

• Wholesaler

• Distribution Center

• Retailer

Which of the following terms best describes a grower of potatoes?

• Manufacturer

• Wholesaler

• Distribution Center

• Retailer

The majority of retailers are...

• Independently owned

• Corporations

• Franchises

• Online Only

Which of the following is the term for te retailing approach that places the focus on creating a seamless shopping experience for customers by integraating multiple channels?

• Multichannel

• Omnichannel

• Integrated channel

• seamless channel

Approximately what percentage of U.S. jobs are retail jobs, as of 2019?

• 5-10%

• 10-15%

• 10-25%

• 35-40%