Customer Service Ch. 1.1 Exit Ticket

Customer Service Ch. 1.1 Exit Ticket

9th - 12th Grade

9 Qs

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Customer Service Ch. 1.1 Exit Ticket

Customer Service Ch. 1.1 Exit Ticket

Assessment

Quiz

Other

9th - 12th Grade

Hard

Created by

Amanda Snyder

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9 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is s term for physical goods thet arre bough and sold?

Sales

Products

Pricing

Services

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is a standard term that describes the audience of retail stores--that is, the people who will buy things from the stores?

Manufacturers

Wholesalers

Buyers

Customers

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers.

Gifts

Training

Services

Products

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What kinds of thing does a manufacturer produce?

Raw materials

Fossil fuels

Services

Finished products

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following hold large quantities of product that are later sent either to retail locations or directly to consumers?

Manufacturer

Wholesaler

Distribution Center

Retailer

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following terms best describes a grower of potatoes?

Manufacturer

Wholesaler

Distribution Center

Retailer

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The majority of retailers are...

Independently owned

Corporations

Franchises

Online Only

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the term for te retailing approach that places the focus on creating a seamless shopping experience for customers by integraating multiple channels?

Multichannel

Omnichannel

Integrated channel

seamless channel

9.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Approximately what percentage of U.S. jobs are retail jobs, as of 2019?

5-10%

10-15%

10-25%

35-40%