POB Exam Review Units 1-4

When defending ideas objectively, you say an opinion or propose an idea, know that there are some people who will not understand it. You need to:

• Be prepared

• Thank any critics

• Practice

• Control your body language

When communicating with a Controller

• Get to the point, state what's in it for them and ask straightforward questions. Communicate confidently with a clear and concise message. Avoid the clutter and fluff.

• Show an interest in them, listen patiently and give them a good "feel" about your message or what you're asking them to do.

• Avoid small talk, present facts and data, provide details and the process you'll follow to service them.

• Show interest in them, be upbeat, tie their personal experiences to your message

To be able to explain and defend their ideas objectively to others, individuals usually need to have effective __________ skills.

• Computer

• Technical

• Verbal

• Reading

In order to be understood on the telephone, a business's employees should always...

• Speak from notes

• Use technical terms

• Enunciate clearly

• Speak rapidly

Which of the following is NOT a tool that people use when participating in discussions:

• Stating your own opinion

• Attacking someone else's idea

• Suggesting a better way to do something

• Sharing a truthful statement

Addressing your target audience based on your research and its needs should allow you to develop a ________ that will help you to better communicate as well.

• Research

• Specificity

• Needs

• Strategy

Which note taking strategy has you divide a page into 3 sections for your notes, key points, and summary?

• Cornell Method 
• Outlining
• Mapping
•  Charting 
  

Clarice has to create a presentation that shows small changes in sales each month from January through August. Which would be the BEST graphic aid to illustrate the information?

•  Line graph 
•  Bar graph 
•  Pie chart 
•  Scatter diagram 
  

You are an administrative assistant and you need to arrange a meeting between a client and two members of the design department. How should you communicate with the people involved?

•  by email 
•  by text message 
•  by letter 
•  in person 
  

The Five C's of Business Writing are:

•  Clear, Concise, Courteous, Complete, and Correct 
•  Color, Clarity, Carats, Complete, and Correct 
•  Clear, Coercive, Complaining, Complete, and Correct 
•  Clear, Concise, Comfortable, Complete, and Confusing