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POB Exam Review Units 1-4

Authored by Kimberly Monroe

Business

9th - 12th Grade

Used 1+ times

POB Exam Review Units 1-4
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50 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When defending ideas objectively, you say an opinion or propose an idea, know that there are some people who will not understand it. You need to:

Be prepared

Thank any critics

Practice

Control your body language

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When communicating with a Controller

Get to the point, state what's in it for them and ask straightforward questions. Communicate confidently with a clear and concise message. Avoid the clutter and fluff.

Show an interest in them, listen patiently and give them a good "feel" about your message or what you're asking them to do.

Avoid small talk, present facts and data, provide details and the process you'll follow to service them.

Show interest in them, be upbeat, tie their personal experiences to your message

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To be able to explain and defend their ideas objectively to others, individuals usually need to have effective __________ skills.

Computer

Technical

Verbal

Reading

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In order to be understood on the telephone, a business's employees should always...

Speak from notes

Use technical terms

Enunciate clearly

Speak rapidly

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a tool that people use when participating in discussions:

Stating your own opinion

Attacking someone else's idea

Suggesting a better way to do something

Sharing a truthful statement

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Addressing your target audience based on your research and its needs should allow you to develop a ________ that will help you to better communicate as well.

Research

Specificity

Needs

Strategy

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which note taking strategy has you divide a page into 3 sections for your notes, key points, and summary?

Cornell Method 
Outlining
Mapping
 Charting 

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