Ethical Communication

Mr. Fernandes is the owner of Unibie Enterprises, a carrying on the business of manufacturing electrical appliances. There is a lot of discontentment in the organization and targets are not being met. He asked his son, Michel, who has recently completed his MBA, to find out the reason. Michel found that all decision making of the enterprise were in the hands of his father. Moreover, his father did not have confidence in the competency of the employees, thus the employees were not happy. One day, Michel invited all the members in the meeting hall and discussed the problems of the employees, shared his own views. He tried to understand the point of view of everyone very carefully and collect their ideas for the solution of issues of the company. Some ideas for the improvement in the production were given by the employees. In the meeting, Michel promoted Neeraj (an Assistant Manager of the company), as a Senior Manager as he is skillful in expressions and very efficiently explained the challenges of the company. He took the charge of the company and from that day he talked to the employees on daily basis and collected the data. Fernandezs found the growth curve of the company.

Why Mr. Fernandes was not able to meet his targets in the organization?

• Lack of communication among the organization

• Employees were not talented

• Financial issue of the company

• Mr. Fernandes was not a confident man

Mr. Fernandes is the owner of Unibie Enterprises, a carrying on the business of manufacturing electrical appliances. There is a lot of discontentment in the organization and targets are not being met. He asked his son, Michel, who has recently completed his MBA, to find out the reason. Michel found that all decision making of the enterprise were in the hands of his father. Moreover, his father did not have confidence in the competency of the employees, thus the employees were not happy. One day, Michel invited all the members in the meeting hall and discussed the problems of the employees, shared his own views. He tried to understand the point of view of everyone very carefully and collect their ideas for the solution of issues of the company.Some ideas for the improvement in the production were given by the employees. In the meeting, Michel promoted Neeraj (an Assistant Manager of the company), as a Senior Manager as he is skillful in expressions and very efficiently explained the challenges of the company. He took the charge of the company and from that day he talked to the employees on daily basis and collected the data.Fernandezs found the growth curve of the company.

Meeting held by Michel with employees is the best way to communicate. It is called ___

• Informal Communication

• Mass Communication

• Organizational Communication

• Grapevine

Mr. Fernandes is the owner of Unibie Enterprises, a carrying on the business of manufacturing electrical appliances. There is a lot of discontentment in the organization and targets are not being met. He asked his son, Michel, who has recently completed his MBA, to find out the reason. Michel found that all decision making of the enterprise were in the hands of his father. Moreover, his father did not have confidence in the competency of the employees, thus the employees were not happy. One day, Michel invited all the members in the meeting hall and discussed the problems of the employees, shared his own views. He tried to understand the point of view of everyone very carefully and collect their ideas for the solution of issues of the company.Some ideas for the improvement in the production were given by the employees. In the meeting, Michel promoted Neeraj (an Assistant Manager of the company), as a Senior Manager as he is skillful in expressions and very efficiently explained the challenges of the company. He took the charge of the company and from that day he talked to the employees on daily basis and collected the data.Fernandezs found the growth curve of the company.

Michel has tried to find the solution of problem of the company through _____

• Effective listening

• Sharing his own views

• Taking ideas from his father

• Giving hard instructions to the company

Mr. Fernandes is the owner of Unibie Enterprises, a carrying on the business of manufacturing electrical appliances. There is a lot of discontentment in the organization and targets are not being met. He asked his son, Michel, who has recently completed his MBA, to find out the reason. Michel found that all decision making of the enterprise were in the hands of his father. Moreover, his father did not have confidence in the competency of the employees, thus the employees were not happy. One day, Michel invited all the members in the meeting hall and discussed the problems of the employees, shared his own views. He tried to understand the point of view of everyone very carefully and collect their ideas for the solution of issues of the company.Some ideas for the improvement in the production were given by the employees. In the meeting, Michel promoted Neeraj (an Assistant Manager of the company), as a Senior Manager as he is skillful in expressions and very efficiently explained the challenges of the company. He took the charge of the company and from that day he talked to the employees on daily basis and collected the data.Fernandezs found the growth curve of the company.

Why did Michel promote Neeraj as Senior Manager?

• He is good communicator

• He has managerial skills

• He is the most educated person

• He is close to Michel

Mr. Fernandes is the owner of Unibie Enterprises, a carrying on the business of manufacturing electrical appliances. There is a lot of discontentment in the organization and targets are not being met. He asked his son, Michel, who has recently completed his MBA, to find out the reason. Michel found that all decision making of the enterprise were in the hands of his father. Moreover, his father did not have confidence in the competency of the employees, thus the employees were not happy. One day, Michel invited all the members in the meeting hall and discussed the problems of the employees, shared his own views. He tried to understand the point of view of everyone very carefully and collect their ideas for the solution of issues of the company.Some ideas for the improvement in the production were given by the employees. In the meeting, Michel promoted Neeraj (an Assistant Manager of the company), as a Senior Manager as he is skillful in expressions and very efficiently explained the challenges of the company. He took the charge of the company and from that day he talked to the employees on daily basis and collected the data.Fernandezs found the growth curve of the company.

What was the issue found by the Michel in the company?

• Production skills were less

• Technical issues

• People had ideas but less shared

• Marketing skills were the challenge

Bruce, a research chemist for a major petro-chemical company, wrote a dense report about some new compounds he had synthesized in the laboratory from oil-refining by-products. The bulk of the report consisted of tables listing their chemical and physical properties, diagrams of their molecular structure, chemical formulas and computer printouts of toxicity tests. Buried at the end of the report was a casual speculation that one of the compounds might be a particularly effective insecticide. Seven years later, the same oil company launched a major research program to find more effective but environmentally safe insecticides. After six months of research, someone uncovered Bruce’s report and his toxicity tests. A few hours of further testing confirmed that one of Bruce’s compounds was the safe, economical insecticide they had been looking for. Bruce had since left the company, because he felt that the importance of his research was not being appreciated.

What was the problem with Bruce's report?

• The results were incorrect

• Report lacked information

• Speculation around one of compounds that could be a potential insecticide was cornered

• Report was unacceptable

Bruce, a research chemist for a major petro-chemical company, wrote a dense report about some new compounds he had synthesized in the laboratory from oil-refining by-products. The bulk of the report consisted of tables listing their chemical and physical properties, diagrams of their molecular structure, chemical formulas and computer printouts of toxicity tests. Buried at the end of the report was a casual speculation that one of the compounds might be a particularly effective insecticide. Seven years later, the same oil company launched a major research program to find more effective but environmentally safe insecticides. After six months of research, someone uncovered Bruce’s report and his toxicity tests. A few hours of further testing confirmed that one of Bruce’s compounds was the safe, economical insecticide they had been looking for. Bruce had since left the company, because he felt that the importance of his research was not being appreciated.

Which barrier prompted Bruce to leave the organisation?

• Physiological

• Organisational

• Psychological

• Technical

Bruce, a research chemist for a major petro-chemical company, wrote a dense report about some new compounds he had synthesized in the laboratory from oil-refining by-products. The bulk of the report consisted of tables listing their chemical and physical properties, diagrams of their molecular structure, chemical formulas and computer printouts of toxicity tests. Buried at the end of the report was a casual speculation that one of the compounds might be a particularly effective insecticide. Seven years later, the same oil company launched a major research program to find more effective but environmentally safe insecticides. After six months of research, someone uncovered Bruce’s report and his toxicity tests. A few hours of further testing confirmed that one of Bruce’s compounds was the safe, economical insecticide they had been looking for. Bruce had since left the company, because he felt that the importance of his research was not being appreciated.

Why did Bruce leave the company?

• He submitted an incorrect report

• He felt that his efforts were overlooked.

• He has personal reasons

• He found the working environment toxic.

Bruce, a research chemist for a major petro-chemical company, wrote a dense report about some new compounds he had synthesized in the laboratory from oil-refining by-products. The bulk of the report consisted of tables listing their chemical and physical properties, diagrams of their molecular structure, chemical formulas and computer printouts of toxicity tests. Buried at the end of the report was a casual speculation that one of the compounds might be a particularly effective insecticide. Seven years later, the same oil company launched a major research program to find more effective but environmentally safe insecticides. After six months of research, someone uncovered Bruce’s report and his toxicity tests. A few hours of further testing confirmed that one of Bruce’s compounds was the safe, economical insecticide they had been looking for. Bruce had since left the company, because he felt that the importance of his research was not being appreciated.

Making assumptions falls under which type of barrier?

• Psychological

• Semantic

• Physiological

• Organisational

Bruce, a research chemist for a major petro-chemical company, wrote a dense report about some new compounds he had synthesized in the laboratory from oil-refining by-products. The bulk of the report consisted of tables listing their chemical and physical properties, diagrams of their molecular structure, chemical formulas and computer printouts of toxicity tests. Buried at the end of the report was a casual speculation that one of the compounds might be a particularly effective insecticide. Seven years later, the same oil company launched a major research program to find more effective but environmentally safe insecticides. After six months of research, someone uncovered Bruce’s report and his toxicity tests. A few hours of further testing confirmed that one of Bruce’s compounds was the safe, economical insecticide they had been looking for. Bruce had since left the company, because he felt that the importance of his research was not being appreciated.

What were the losses incurred by the company?

• It lost a hardworking employee and wasted time.

• It lost its reputation

• Employees questioned the credibility of the company

• None of these