Life skills

What is the role of a lifeguard?

• Maintain a safe & healthy environment

• People watch & chat to members

• Turning up in your best tracksuit

• Maintain observation

What does accountability mean?

• Your actions or inactions will impact on the emergency outcome

• Follow your training

• To pass blame

• Delay in emergency action

What below answers applies to the lifeguard under the Heath & safety law?

• Worry about yourself & not others

• Co-operation with their employers

• Report any defected equipment

• Mix chemicals

Why do you need to maintain high standards?

• For personal achievement

• For members

• To look good to management

• It can compromise safety of others

Why do we wear a uniform?

• For fashion

• To be recognised

• Keep cool on poolside

• It’s part of the job

Is jewellery part of your uniform?

• Yes, I like to look good

• No, it can cause potential injury during a rescue

• No, it might distract members

• Yes, members always like to comment on my statement pieces

A member is complaining to you, what do you do?

• Be distracted while they are talking to you

• Send them to reception

• Listen to the members concerns

• Recap the issue to show you have listened & understood their complaint

What two examples that are of good lifeguard activity?

• Being friendly to members

• Poor body language

• Coming to work hungover

• Being responsive to members