CSS-Knowledge Check 3.2

Which of the following is a good transition statement that can lead to closing a sale?

• "Are you ready to buy this?"

• "Do you want to buy this today or come back later?"

• "Would you like that folded or left on the hanger?"

• "Are you sure that's the shirt that you want to buy?"

Suppose a customer's purchases total $52.14 and the customer gives you $60.25. What's the correct change using the fewest number of bills and coins possible?

• A $5 bill, 2 $1 bills, 1 dime, 1 penny

• A $5 bill, 3 $1 bills, 1 dime, 1 penny

• A $5 bill, 3 $1 bills, 11 pennies

• A $5 bill, 2 $1 bills, 11 pennies

Where are large bills, such as $50s and $100s, typically placed within a cash register?

• In the compartment with the $20s

• In the compartment with the $10s

• Wherever there's the most room

• Below the cash drawer

Approximately what percentage of Americans use a credit or debit card for at least some of their purchases?

• 80-90%

• 50-60%

• 30-40%

• 10-20%

What should you do if a customer argues that they are owned extra change, you don't think they're right, and they escalate their tone?

• Escalate your tone to match they customer's tone

• Call a supervisor immediately

• Deny the customer's request

• Call security