DEBT COLLECTION QUIZ

1.       We cannot listen to _____, we can listen to understand.

 

• Reply

• Connect

• Assimilate

• understand

  We need to understand customers real situation by doing ______.

 

• Empathy

• Judging

• Activity

• Aggresive

Seek first to understand, then to be _________,  - Stephen Covey

• Communicate

• Understood

• Assertiveness

• Underestimate

Be Prepared Set up a _________

• Goal

• Limitation

• Dream

• Generation

Finalize before hanging up / ______.

• Take notes

• Listen

• Wrap up

• Attitude Accounts

Don’t Jump to the ____________.

•  completion

• conclusion

• opinion

• conversation

It is the Key to make Effective collection calls.

• Listen

• Attitude accounts

• Nailing the Initial Call

• Confidence

Sharpen your _______ skills.

• Aggresivenes

• Assertiveness

• Accomplishment

• Anticipate

Have a ____, against empty promises Use your words and voice in a way that creates pictures in people’s minds. This is the number 1 skills convince people to pay. Like a Sales Representative.

• regret

• submissive

• plan

• empathy

Improve your questioning and ___________ skills.

• communication

• listening

• anticipating

• challenging