
DEBT COLLECTION QUIZ
Authored by Diosdado Zabala
Fun
Professional Development
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15 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
1. We cannot listen to _____, we can listen to understand.
Reply
Connect
Assimilate
understand
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
We need to understand customers real situation by doing ______.
Empathy
Judging
Activity
Aggresive
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Seek first to understand, then to be _________, - Stephen Covey
Communicate
Understood
Assertiveness
Underestimate
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Be Prepared Set up a _________
Goal
Limitation
Dream
Generation
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Finalize before hanging up / ______.
Take notes
Listen
Wrap up
Attitude Accounts
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Don’t Jump to the ____________.
completion
conclusion
opinion
conversation
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
It is the Key to make Effective collection calls.
Listen
Attitude accounts
Nailing the Initial Call
Confidence
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