Chapter 7 Review section 1

Which of the following is a false statement?

• Verbal communication is the use of words to send and receive messages

• The way you sit, stand, or walk while commicating can send messages to others

• Feedback can only be in the form of a question

• The receiver is decoding the message

What is Body Language?

• Postures, gestures, and facial expressions.

• The exchange of information through the use of words.

• Your words say one thing but your body language say another.

• Speak from your point of view.

Good listening skills include what?

• Rolling your eyes

• Yelling loud at people

• Writing in slang.

• None the above.

Hearing, thinking about and responding to another person’s message is

• “I” Message

• Active Listening

• Body Language

• Mixed Messages

"I cannot believe you did that, you are so dumb."

• passive

• passive- aggressive

• aggressive

• I-statement

When is the communication process complete?

• When the sender transmits the message

• When the message leaves the channel

• When the receiver understand the message

• When the message enters the channel

What is verbal communication?

• Talking to someone

• when more than one person is talking

• When someone is talking and someone else is listening

• When someone is emailing a friend while someone else is talking

Descriptive I-statements are

• Lets others know what you want to do

• information taken in through your senses

• Uses action verbs

• lets others know how you feel

You-statements expresses

• attacks the other person

• thoughts that hurt others

• aggressive communication

• all of the above

Which of the following is considered a clarifying response?

• Did you say the test was on Tuesday?

• Where did you say the buffet was?

• When did you say the meeting is happening?

• All of the above