X: Good morning, Excelcom Customer care. How can I help you?

Y: Hello. I’d like to file a _______.

• complaining

• complaint

• complain

X: What should we do regarding the _______ of this item?

Y: Check the address first, then we can send it.

• delivering

• deliver

• delivery

X: Why do you turn down the first offer of the meeting room?

Y: They don’t provide _______ air conditioning. The room must be very stuffy.

• suffice

• sufficient

• sufficiency

X: I wonder why our courier kept returning this particular package.

Y: There must be something wrong in our _______. Let’s check it out.

• system

• systematic

• systematically

X: Hello, Mattel Inc.? I’d like to complain about the ______ AC that you sent.

Y: My apologies sir. Let us handle this problem immediately.

• defect

• defective

• defected

Japan is a country renowned for car _______. {PRODUCE}

If you make a good _______ to new customers, they will be happy and will eventually become your loyal customers. (IMPRESS)

My marketing manager has a vast _______ of marketing strategies. (KNOW)

My greatest _______ was calming down a very angry customer. (ACHIEVE)

She has a job in which she takes on great _______. (RESPONSIBLE)