Which one of these statements is correct?

• Functional structures are effective in reducing or eliminating inter-departmental conflict.

• Divisional structures work best when the divisions are tightly controlled by a central headquarters organization

• The concept of profit centres is central to the concept of the divisional organization.

• Project teams are unable to cope with rapidly changing markets.

The activities of HRM, can be groups under 4 areas, employee resourcing, employee development, _____________ and _____________.

• employment relations, recruitment and selection

• employment relations, pay and performance

• issues relating to equality, pay and performance

• work-life balance, pay and performance

Which one of these statements is correct?

• In most private sector organizations goal conflict does not occur because all interest groups see profit as their goal.

• In most public sector organizations goal conflict does not occur because all interest groups share the goal of public service.

• In most organizations goal conflict presents a significant problem.

• In most organizations goal conflict can be limited by a range of controls such as training and reward.

Which one of these statements is correct?

• Downsizing and delayering will lead to increased profits or cash surplus.

• Downsizing and delayering will be welcomed by employees because they will have more responsibility and power

• Downsizing and delayering will be better for customers because they will be closer to the firm.

• Downsizing and delayering tend to be used in many organizations as cost-cutting exercises.

__________ relates to various approaches to communication and participation, the relationship between management and staff and, in general, issues relating to the employment relationship.

• Employee termination

• Pay and performance

• Employee resourcing

• Employment relations

___________ has increased the importance of developing international managers, the need to manage increased and more complex information flows and the need to develop policies and practices to manage staff in cross-border locations.

• Globalisation

• Innovation

• Technology

• Labour

Selection methods include ___________

• interviews, tests, online applications and references

• interviews, gender segregation, online applications and references

• dinners, tests, online applications and references

• interviews, tests, online applications and nationality

Many international HR managers ___________

• seldom see tension between HQ and local practices in multinational firms

• can easily ignore local requirements and operate with HQ practices.

• would like to operate the same HR practices globally but are constrained by local requirements

• prefer working with local practices.

The development of ___________ is typically associated with the growth of e-business and e-commerce

• the telephone

• air travel

• the internet

• the automobile

Which one of these statements is correct?

• A clear mission statement leads to improved employee performance.

• Goals, mission and vision are really different terms for the same thing.

• Evidence exists to suggest that mission statements produced by management and employee involvement can result in improved performance.

• Operative goals refer to those set for shop floor workers