Ingles Para el Trabajo

A friendly relationship between people characterized by mutual trust and understanding

• Jargon

• Courtesy

• Rapport

• Attitude

A special tecnical language that most people would not understand unless they worked in a particular industry

• Overload

• Jargon

• Adress

• Rapport

An inappropriately long silence over the phone..

• Unavailable

• Interruption

• Dead Air

• On hold

Professionalism is demonstrating with

• Courtesy

• Job-appropriate behavior

• Personalize customer experience

• All the Options

If a message is ______ , it's short

• Not Present

• Cold

• Brief

• Unprofessional

Representatives must speak clearly when they ________ a message

Agents must ______ themselves so the customer will know who is calling

What is Regarding?

• Related to a particular topic

• To transfer a call to another person

• A charged incurred for using offensive words

• To Offer help or encoragement

In order to leave effective messages . when you transferred to a customer's voicemail you need to:

• State what the call is regarding

• mention your name and the company name

• Leave a long message

• Leave a Callback number

Is polite and respectul behavior

• Regarding

• Rapport

• enthusiastic

• Courtesy