Shutter Trouble shooting

The customer has ordered 2 shutters at the same dimensions both with the same mid rail height. However 1 shutter has been made with a different mid rail height to the other. What do we need to check with the customer ? ( Multiple answers)

• check that the customer has not fitted some panels upside down

• advise it cant be improved on as we have a tolerance

• Get the customer to count how many slats are above the mid rail and below the mid rail on both shutters

What side of a panel is standard for the lip to be on ?

• left

• right

Which part of the hinge do you fit the hinge shim to ?

• Panel hinge

• frame hinge

• both sides of the hinges

If a customer has reported 1 louvre has a broken pin which trouble shooting option would you offer the customer first ?

• send the re fitting louvre/slat guide to see if customer would be happy to attempt this

• offer to remake the full shutter

• offer to remake the whole panel

A customers not happy with the deduction we make as he has larger gaps than he expected, what should you run through with the customer to identify the problem and the best solution ? ( multiple answers)

• check if the squareness of the recess was over 12mm

• Ask the customer to confirm the size the shutter has been made at

• go in straight away with a 50% discount offer to order in new sizes

• Ask the customer to talk you through how they measured

Will you have a lip on a panel which meets a T Bar ?

• yes

• no

What size shutter will come with a T bar ?

• Any shutter over 1850mm wide

• Any shutter over 1800mm wide

• Any shutter over 2500mm wide

• Any shutter over 1500mm wide

How many size Hoffman keys do we supply?

• 2 sizes

• one size

• 3 sizes

what tolerance does a shutter frame have ?

• 0mm

• 4mm

• 3mm

• 5mm

If a customer advises they have a even gap from the panels to the frame what is the maximum tolerance for this gap ?

• 4mm

• 5mm

• 5cm

• 0.5mm