Which company has invented customer success department?

• Sales Force (2000)

• Vantive ( 1996 )

• Adobe (1982)

• Insider ( 2012 )

Answer explanation

"This is the Customer Sucess team that's going to ensure that you're successful in using Vantive. And their compensation is based on your success"

First ever employment contract included this statement

New babies are born every 60 seconds, but how many start ups establish every 60 seconds?

• 80

• 120

• 180

• 100

Answer explanation

11,000 Start ups every hour!!!

Biggest SaaS company in the world by market cap.

• Microsoft

• SalesForce

• Adobe

• Insider

Answer explanation

Which company is the leader Customer Success Software in Enterprise level according to G2?

• Service Hub

• Churn Zero

• Insided

• Gainsight

Answer explanation

First e-commerce company in the world

• Boston Computer Exchange ( 1982 )

• Amazon ( 1995 )

• Alibaba ( 1999 )

• Pizza ( 1976 )

Answer explanation

Boston Computer Exchange ( 1982 )

What does SLA stand for?

• Software licensing arrangement

• Software Leadership Association

• Science Leadership Academy

• Service-level agreement

Highest downloaded APP on Google Play Store of all time

• Facebook

• Instagram

• TikTok

• Zoom

Answer explanation

7.073 Billion Downloads!

First-ever Banner Ad

• Google ( 1986 )

• Amazon ( 1996 )

• AT & T ( 1994 )

• Facebook ( 2004 )

Answer explanation

AT & T ( 1994 )

More than ...% of the TV shows people watch on Netflix are discovered through recommendation system.

• 50%

• 65%

• 40%

• 80%

How many tickets were resolved since the start of Insider Help Center

• 20,690

• 8,250

• 12,400

• 16,271