Front Office Operations

Which of these are Front office Functions? (mark as many as appropriate)

• Reservations

• Registration

• Cleaning of rooms

• Baggage handling

Hotel Guests interactions within the Guest cycle. Which of these interactions belong to the Pre-arrival stage?

• Bill settlement

• Reservations

• Issuing keys

• Maintain guest accounts

reservation network.Pre-arrival stage. Sources of reservations. This is a Is a computerized system used by hotel companies to store and retrieve information and conduct reservation transactions. There are two types: affiliated and non-affiliated

Pre-arrival stage. Sources of reservations. This type of CRS is a hotel chain reservation system in which all participating properties are contractually related. (hotel chains, e.g. Holidex= Holiday Inn, MARSHA= Marriott)

• GDS

• Affiliated reservation network

• OTA

• Non- Affiliated reservation network

Pre-arrival stage. Sources of reservations. This is a subscription system designed to connect independent properties.

Pre-arrival stage. Sources of reservations. This is a worldwide computerized reservation network used, by travel agents, as a single point of access for reserving airline seats, hotel rooms, rental cars.

Pre-arrival stage. Sources of reservations. Which source of reservation is Amadeus?

• Property direct

• CRS

• GDS

• IDS

Pre-arrival stage. Sources of reservations. This is a collection of travel websites (OTAs) which specialize in internet marketing of travel and related services directly to consumers.

• CRS

• IDS

• GDS

• Property direct

Pre-arrival stage. Sources of reservations. Which of these are some advantages of using IDS? (mark as many as appropriate)

• The chance to create packages

• High commissions.

• Visibility

• Improvement of transparency for customer.

Answer explanation

Advantages:

-Visibility: anyone, anytime and anywhere.

- Increase of occupancy selling excess of inventory managing “last minute” booking effectively.

- The chance to create packages (e.g: flight + hotel)

- Comparison shopping for the customer.

- Improvement of transparency for customer.

- Reduce support staff who has to build TA relations.

Disadvantages:

- High commissions.

- Negative effects on the overall revenue.

- Makes more difficult keeping the guest.

Pre-arrival stage. Sources of reservations. This is a search tool that sends user requests to several other search engines and/or databases and aggregates the results into a single list and displays them according to their source.