Customer Retention

Customer Retention

Professional Development

15 Qs

quiz-placeholder

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Customer Retention

Customer Retention

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Hard

Created by

Saiful Basyah

Used 9+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is customer retention?

The process of engaging existing customers to stop buying products or services from your business

The process of engaging existing customers to continue buying products or services from your business

The process of engaging new customers to buy products or services from your business

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why product/service values are important to your customers?

To be different/stand out from your competitor

To maximize profits

For cost cutting method

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sign of customer churning

Always buy from you

They don't trust you

Always keep in touch with you

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Every customer represents ........

Your company's credibility

Your branding

Future value of your business

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is CLV?

Customer Life Time Value

Customer Life Time Volume

Customer Life Trends Value

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You have ........................... chance of selling to existing customer

20% - 30%

60% - 70%

100%

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Selling to existing customer is ........................

easier and cheaper

difficult and expensive

somewhat difficult

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