Team Meeting 2022

Card Issue is a Campus Card application that

• Source of all student, employee, alumni, affilation information

• Can be used to verify ID

• Establishes the current relationship to CU

• All of the options

Answer explanation

CardIssue can be used for all of these things, as well as issuing new magstripe and barcode credentials to a patron. By re-issuing, the magstripe and barcode on the previous card will no longer work. Important Note: Smart Card credentials are updated when the card PRINTS. Check that happened by refreshing AdminWeb. You can also check to ensure Smart Card (tap) credentials have been applied to the card itself by opening Notepad and tapping on the card on your EV2/Upass. If notepad reads the smart card number, credentials are confirmed.

Identification: Which of the following are NOT valid Government Issued Photo ID (Hint: Two answers are correct)

• Passport

• Driver's Liscense, Age of Majority Card or OHIP card

• Photo ID from another Post Secondary Institution

• Photocopy of a Passport

Answer explanation

We can only accept original government issued photo ID as a form of identification, as indicated in our terms and conditions on our website: https://carleton.ca/campuscard/terms-and-conditions/

ONLY if the patron has already had a card, we can use the photo on file and ask 3 identifying questions instead.

A employee of C&W request a campus card. Where in Card issue would you look to determine if they are eligible for a CUID?

• Staff Info

• Affliate Info

• Student Info

• Ask Fran

Answer explanation

Understand what an affliliate is: https://carleton.ca/campuscard/cu-faq/who-can-get-a-campus-card/.

Card Issue will provide credentials in priority order: student, staff, alumni, and affiliate. An affiliate is the last option if nothing else will fit. Examples of patrons who will need affiliate status (if they are not alums): Non-CU employees: 1. Janitorial and Aramark staff are employed by a company (third party) that CU contracts with. 2. Visiting Scholars and Grant funded employees are paid by grants or scholarships. Casual Staff: are not provided with a staff card initially. Refer to Carleton Central so they can verify their eligibility.

Tags

Issuing Campus Card

An Affiliate's Supervisor must apply to _______ to have affiliate status granted

• Human Resources

• Campus Safety Services

• Registrar

• Advancement

Answer explanation

1. Affliliate status must be renewed every year

Form: https://carleton.ca/safety/wp-content/uploads/Affiliate-Application-Form-DUS.pdf3.ant

Tags

Issuing Campus Card

A replacement fee of $19 is applicable for a lost or damaged card belonging to ...

• Student Card

• Alumni Card

• Affliate Card

• Staff Card

Answer explanation

https://carleton.ca/campuscard/loststolen-cards/

Staff/faculty, alumni, and affiliates do not pay for replacement Campus Cards.

Student card is replaced free of charge if..........

• Expired

• Preferred or Legal name change

• Won't swipe in ALL of our 4 readers

• Requested by pro staff at Athletics or Housing

• All of the above

Answer explanation

Expired: can come any time in the month the card expires. Privileges will continue to work on an expired card (ex: door access and library).

Name changes: the old card(s) must be brought in and ‘traded’ for the new card(s). U-Passes are included in this rule.

Testing the card: not swiping the FIRST time in ANY of the four test locations is enough to receive a free replacement card. Test in: door, photocopier, Carleton Central, and Quick Tran.

Staff cards are always replaced free of charge

B.A. Artie thinks he lost his Campus Card. What steps should you complete before issuing a replacement campus card

• Check Lost and Found Database

• Check Eligibility

• Take payment

• All of the above

Answer explanation

Please always check the L&F database AND the card boxes in the office. By following these steps in order, we avoid errors.

1. Check Lost and Found: Provides a better customer experience and eliminates having to print cards unnecessarily

2. Check Eligibility before taking payment so that a refund is not required if the patron turns out to have expired eligibility

3. Take payment before printing in case the student does not have funds on cards to pay for replacement fee

A Student has lost their card and reported it lost in WCC. Before you can reissue you must...

• Reactivate the card in Card Issue

• Ask the student to reactivate their card in Web Card Centre

• Ask Fran to Reactivate Card

• Reactivate the card in Admin Web

Answer explanation

If you reissue the card while it is showing as “lost” in CardIssue, some update processes may not run correctly and the new card will not work

Tags

Issuing Campus Card

A Student can access the Web Card Centre through...

• Web Link: https://carleton.ca/campuscard/web-card-centre/

• Carleton Central

• CU Mobile

• wcc.carleton.ca

• All the options

Answer explanation

Access in Carleton Central is through Personal Information Tab

Access through CU Mobile Select Campus in the Red bar at the bottom and then select Campus Card

Tags

Issuing Campus Card

A card must be reissued if....

• Card holder has lost card

• Card has expired

• Magstripe is not reading

• All of the options

Answer explanation

Unless directed otherwise by pro staff, ALWAYS re-issue a card in Card Issue before printing. This ensures any past cards will have their magstripe and barcode deactivated

Tags

Issuing Campus Card