2º SMR: Units 7 - 8 REVIEW

If you have an order inquiry, you should go to...

• Curstomer Service

• IT Maintenance Department

• Sales and Marketing Department

• Accounts and Marketing Department

An ENQUIRY is...

• A request for information

• The estimated cost for a job service

• A complaint

• A big problem

"We've received our order of 30 headsets, but 5 are not working" - Which department could help?

• None. We just throw them away.

• IT Maintenance Dep.

• Accounts Dep.

• Customer Relations Dep.

How much do you ________ for technical support?

• COST

• CHARGE

• PAY

• DO

"Presentar una queja" in ENGLISH:

• Cry

• Do a complaint

• Lodge a complaint

• Give a complaint

Try to draw a HEADSET

In English, adjectives ending in -ing describe the thing that causes the feeling. Provide TWO examples:

How do you say in English the following sentence: "Disculpa por las molestias causadas"?

• I apologise for the inconvenience.

• I apologize for the inconvenience.

• Sorry for the molesties caused.

• Sorry not sorry.

I don't know what to do. What do yo _______?

This part ___________ where it's supposed to.