CS Week 2 Quiz

What is a held installment?

• This is an installment that has reached its scheduled invoice date but has not generated due to the policy status or other activity

• A payment that was processed after a lapse in coverage

• The unearned premium

• I have no idea

What is happening in the screenshot below?

• Invoice number two is currently on hold because the customer did not pay invoice number one

• The customer does not owe us any money so we are removing invoice number two

• The customer is only required to pay the invoices that are scheduled

• This policy is paid in full

Assume today is 1/31/2021. This policy is currently lapsed. If a payment of $76.42 is accepted today when will the next invoice generate?

• January 31

• February 1

• February 16

• An invoice will not generate

This policy is currently lapsed. Assume today is 2/24/2012 and you are taking a payment of $46.40 to reinstate the policy. When will the next invoice generate?

• 1/29/12

• 2/24/12

• 2/27/12

• 3/18/12

Assume today is 1/31/12. If a payment of $77.98 is accepted to reinstate the policy, the next payment will be due 3/17/12.

• True

• False

How many times can a customer change their due date?

• Once per policy term

• Twice per policy term

• Never

• They don't have a due date

What is the farthest date this customer can change their due date without supervisor approval?

• 19th

• 20th

• 30th

• 31st

If the customer wishes to change their due date more than five days from their current due date. What should be collected from the customer?

• Additional premium

• Nothing

• Their down payment

• Monthly payment

In which tool do we submit due date changes?

• Upstart

• Spectrum

• Solcom

• MARS

Based on the screenshot, if the customer called in today to change their next invoice due before date. What is the farthest date we can move it to?

• 11th

• 12th

• 15th

• 13th