Trading Pack 28/01

if a customer gets declined for a handset what decline offer is availble?

• They can get £20 off a Nakia C30 when they take a 12m sim only above 4GB

• They can get £30 off the Nokia C30 when they take a 24m sim only above 4GB

• Automatically pass for a C20

• take a sim only out and upgrade after 3 months

How many screen repairs can you do through three insurance?

• Unlimited

• 2 per year

• 10 per year

How quick can you get a replacement device with three insurance

• same day if you are in Zone 1

• next business day for UK EU and USA

• 48 hours

What is the cost of a screen repair through three insurance.

• £25

• £35

• £50

• £99

How much is unlimited data on a 30 day rolling?

• £22

• £28

• £35

• £26

what do customers get when they switch their numbers over to us from a different network on a HS?

• £49 off the upfront cost

• £50 gift card

• discount on their contract

• £20 gift card

How many more Points do you get when when pitching they new iPhone upgrade tariffs?

• 5 points

• no extra points

• 3 points

• 10 points

what do customers get when they take out a MIFI on contract?

• £20 when they take out a 12M contract

• £50 when they take out a 24M contract

• nothing extra

• free Uber eats voucher

How long does a customer have to add insurance after purchasing their phone?

• only at point of sale

• 28 days

• 2 weeks

• 5 days

what do customers get when they switch their numbers over to us from a different network on a Sim?

• £50 gift card

• £50 added to bill

• £20 gift card

• discount on the sim only