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Customer service #2

Authored by Russell Stewart

Specialty

11th - 12th Grade

Used 3+ times

Customer service #2
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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Interviewing the customer prior to servicing his/her vehicle is

unnecessary for complete service

misleading

necessary to determine the concern

a courtesy used in good salesmanship

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Used engine oil should be disposed of by

flushing it down the drain

putting it into containers and then into the trash

properly storing it until it can be picked up by a proper disposal company

spreading it on dirt roads

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Before using unfamiliar chemicals and products,the technician should first

ask a co-worker how to use the chemicals and products

read the material safety data sheet (MSDS)

ask the parts person for safety tips

put on protective gloves and safety glasses

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

A mechanic works flat rate at a shop where the labor rate is 75.00 dollars per hour.The mechanic receives 40 percent and the shop receives 60 percent.What is the mechanic's portion if he completes a job which takes two hours?

$40.00

$50.00

$60.00

$70.00

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What digit of the vehicle identification number (VIN) is used to determine which engine is in most vehicles

first

thrid

eighth

tenth

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