Customer service #2

Interviewing the customer prior to servicing his/her vehicle is

• unnecessary for complete service

• misleading

• necessary to determine the concern

• a courtesy used in good salesmanship

Used engine oil should be disposed of by

• flushing it down the drain

• putting it into containers and then into the trash

• properly storing it until it can be picked up by a proper disposal company

• spreading it on dirt roads

Before using unfamiliar chemicals and products,the technician should first

• ask a co-worker how to use the chemicals and products

• read the material safety data sheet (MSDS)

• ask the parts person for safety tips

• put on protective gloves and safety glasses

A mechanic works flat rate at a shop where the labor rate is 75.00 dollars per hour.The mechanic receives 40 percent and the shop receives 60 percent.What is the mechanic's portion if he completes a job which takes two hours?

• $40.00

• $50.00

• $60.00

• $70.00

What digit of the vehicle identification number (VIN) is used to determine which engine is in most vehicles

• first

• thrid

• eighth

• tenth