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QUALITY MANAGEMENT

Authored by hari krishnan

Education

University

Used 6+ times

QUALITY MANAGEMENT
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80 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a product or service fulfils the customer expectations and satisfies the customer without any defect or failure is called _________________.

Quality
Quantity
Product
Process

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of these is not a component of quality?

Reliability
Durability
Acceptance sampling
Serviceability

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, _________ is created.

Customer satisfaction
Planning excellence
A quality rift
A value line

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Quality conveys the impression what consumer expect from the product. It includes _________________

Performance, Competitive Price, On Time Delivery (OTD), Different varieties
Performance, Competitive Price, On Time Delivery (OTD), Quantity
Poor Performance, Competitive Price, On Time Delivery (OTD), Quantity
Poor Performance, High Price, On Time Delivery (OTD), Quantity

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

____________ is critical to satisfying the customers and retaining their loyalty, so they continue to buy from the company in the future

Product
Quantity
Quality
Process

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Poor quality adversely affects:

Cost
Productivity
Profit
All the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The cost associated with NOT producing quality products or services is called ________

Cost of Poor Quality Product
Cost of Quality
Cost of Mistake
Cost of Poor Quality Service

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