QUALITY MANAGEMENT

When a product or service fulfils the customer expectations and satisfies the customer without any defect or failure is called _________________.

• Quality
• Quantity
• Product
• Process

Which one of these is not a component of quality?

• Reliability
• Durability
• Acceptance sampling
• Serviceability

When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, _________ is created.

• Customer satisfaction
• Planning excellence
• A quality rift
• A value line

Quality conveys the impression what consumer expect from the product. It includes _________________

• Performance, Competitive Price, On Time Delivery (OTD), Different varieties
• Performance, Competitive Price, On Time Delivery (OTD), Quantity
• Poor Performance, Competitive Price, On Time Delivery (OTD), Quantity
• Poor Performance, High Price, On Time Delivery (OTD), Quantity

____________ is critical to satisfying the customers and retaining their loyalty, so they continue to buy from the company in the future

• Product
• Quantity
• Quality
• Process

Poor quality adversely affects:

• Cost
• Productivity
• Profit
• All the above

The cost associated with NOT producing quality products or services is called ________

• Cost of Poor Quality Product
• Cost of Quality
• Cost of Mistake
• Cost of Poor Quality Service

Maintaining quality reflects in

• Company reputation
• Customer expectation
• Reduction in inspection cost
• All the above

Quality of a product can be measured in terms of

• Performance
• Reliability
• Durability.
• All the above

Dr.Edward Deming developed ____________ Cycle

• TQM
• Fish bone
• PDCA
• Pie