If you have four customers and one of them is a senior citizen who is physically weak, where should he or she be seated in the restaurant?

• corner or side of the wall

• close to the hostess station

• against the wall

• near the door

What will you do after escorting and seating the guests at their table

• Unfold the napkins and place them gently on each of the guest’s lap

• Present the menu with a pleasant smile

• Take the order cautiously

• Make suggestive selling

Why do we need to lead or guide two customers to a two-seater table?

• because there would be no space for four customers

• because there could be space enough for them

• because it may affect the profit of the day

• because they are only two

Why is it that elderly or handicapped persons may wish to be near at       the entrance of the room?

• to avoid long walk

• hassle free

• to avoid danger in case there is an emergency

• they are most comfortable when they are close to the entrance of the room

Why is it that the well-dressed parties will be placed at the center of the dining area?

• for they can be an asset to the restaurant

• for they can be a liability to the restaurant

• for they can be an eye centered to the restaurant

• because well-dressed parties must be at the center

Which of the following is not a proper way of taking guest’s orders?

• Write down the order in triplicate copies; one copy goes to the kitchen,

  one for the waiter, and one for the cashier

• Take the order beginning with the ladies, then the host, lastly, the

  gentlemen

• Ask the customer if he is ready to order

• Repeat the orders of the guests

Why is it loud and noisy parties may be placed in private rooms or towards at the back of the dining room?

• to avoid disturbing other guests

• that is the right place for them

• to have their own privacy

• so that they can party as much as they can

Which of the following is the right way in leading the guest?

• walk behind them

• walk beside them

• walk before them

• walk outside them

Which of the following is the correct way of presenting the menu to the guest?

• Present the menu to the guest’s left side

• Present the menu to the guest’s right side

• Present the menu in front of the guests

• Present the menu at the back of the guests

Which of the following is the standard sequence of serving foods to the guests?

• appetizer, soup, salad, main course, dessert

• soup, salad, appetizer, main course, dessert

• main course, dessert, appetizer, soup, salad

• salad, soup, main course, dessert, appetizer