Business Services - Topic 1
Quiz
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Education
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Practice Problem
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Easy
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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Select the correct option:
Services are _____________ by nature.
tangible
intangible
homegeneous
Answer explanation
Business services are intangible in nature i.e. they cannot be seen or touched. One can only feel services or experience them. Services cannot be demonstrated and therefore service providers must create good impact on customers by offering good quality services. Example: Teaching by teachers, treatment by doctors to patients, etc.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Select the correct option:
Services are _____________ by nature.
homegeneous
heterogeneous
mixed
Answer explanation
Services are heterogeneous in nature i.e. services differ from provider to provider and from time to time. Services have to be performed each time according to the demands and expectations of each customer.
Example: Same restaurant can give different experience to two different customers.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Select the correct option:
Services are _____________ by nature.
transferable
non-transferable
semi-transferable
Answer explanation
All services are non-transferable in nature i.e. there is no exchange of ownership in services. Example: A customer can book a hotel room but the ownership of room remains with the owner of hotel. Similarly, a heart surgeon cannot transfer his operating efficiency to a neurosurgeon.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
Business services are important for the growth of business.
Answer explanation
Business services are those services which are used by enterprises to grow rapidly and smoothly.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
Business services are tangible in nature.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
Business services are heterogeneous in nature.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False:
All services are non transferable in nature.
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