Operations 1

Operational performance is about .......... the right amount of goods or services to meet the levels of demand

Which is not a operational objective

• Costs

• Quality

• Profit

• Dependability

Customers need to be able to ...... on a business and a business need to ...... on their suppliers (both the same word)

Added value is the same as profit

• True

• False

Added value can be related to the transformation process

• True

• False

Added value includes fixed cost

• True

• False

...... ............. measures the output per employee in a given time period

If a business produces 2,000 units and the cost is 50,000 what is the unit cost

• 50

• 25

• 15

• 5

........ .......... measures existing output as a percentage of maximum output

Which is not a way of improving productivity

• Training

• Motivation of workforce

• Low competition

• Better quality raw materials