Using Good Communication Skills

Someone cuts in line in front of you....... Your response is -You don't say anything. This response is……

• Passive

• Aggressive

• Assertive

Your best friend tells someone else one of your secrets.

Your response is: " It hurt me to find out that you told my secret to someone else. I would appreciate you not discussing me with others and to respect our relationship and show me the same type of loyalty that I show you. " This response is......

• Passive

• Aggressive

• Assertive

Your boss ask you to work late for the third night in a row, but you have lots of homework to catch up on. Your response is " You are so inconsiderate! I worked 2 nights already, I quit!" This response is......

• Passive

• Aggressive

• Assertive

You are having a discussion with a friend. Your friend is getting loud and defensive. Your response is " I don't agree with you, but I respect your opinion". This response is...

• Passive

• Aggressive

• Assertive

You are in a group meeting. You'll are trying to decide on the best option for a project, but….no one is listening. Your response is " What are all of the options here, Lets write them down and take a vote." This response is .....

• Passive

• Aggressive

• Assertive

You write down your thoughts in a journal. What type of communication is this?

• Verbal

• Non- verbal

A person's "appearance"

• Verbal

• Non- Verbal

A Debate

• Verbal

• Non - Verbal

Gazing at someone

• Verbal

• Non-Verbal

Presentation & Lectures

• Verbal

• Non- Verbal