February 2022 FFH Quiz (WEST)

How many mbps can our Purefibre X internet provide to a customer if they’re eligible?

• Up to 1500 mbps

• Up to 1000 mbps

• Up to 2500 mbps

• Up to 2000 mbps

If an existing TELUS FFH Whole Home Bundle customer takes advantage of adding a new $0 Wireless Home Phone for 24 months, what happens if they cancel one of their Whole Home Bundle products during the 24 months?

• Nothing happens, they keep their $0 Wireless Home Phone

• They are charged $10/month for the Wireless Home Phone

• They are charged $5/month for the Wireless Home Phone

• They lose their Wireless Home Phone services

TRUE or FALSE: Customers have 30 days to try TELUS services, if they are not satisfied they can cancel their services with no charges within 30 days of their service installation date.

• TRUE

• FALSE

What are the cool features and capabilities Optik TV has over Pik TV?

• Record your shows in HD/4K

• On demand TV shows + movies

• Bundle popular streaming services

• Connect to all TV’s

• All the above

TRUE or FALSE: Fiber has equal upload & download speeds?

• TRUE

• FALSE

Our copper services provide: (Select all that apply)

• Wide range of availability

• Consistent & reliable

• Equal upload & download speeds

• Dedicated connection

TRUE or FALSE: Pik TV works with the new Google Chromecast (2020) but not the older models

• TRUE

• FALSE

TRUE or FALSE: TELUS SmartHome Security now includes TELUS Online Security

• TRUE

• FALSE

SHS Smart Automation Plus includes which TOS package:

• Standard

• Basic

• Ultimate

• Complete

How much extra would it cost the customer monthly to upgrade the TOS Basic option included in Smart Automation Plus to the TOS Standard option?

• $9/month

• Nothing!

• $4/month

• $5/month