Level 3 Review

Using the Relevant CST Document, what is the first step for a swap?

• In Quick Actions, click Swap/Change Device.

• In i-Care, open Equipment and Services.

• Before the process can take place, a OTP is required.

• Remove check mark from the Enter ICCID check box to populate the current ICCID.

Answer explanation

The OTP is also a very important part for the Swap, however the first step is open the Equipment and service :D

What is OTP?

• One Time Passcode

• One Type Pass

• Otro Tipo de Papel

• No se me ocurrio nada mas

What is a SIM Card? (Hint: https://iconnect.sprint.com/docs/DOC-21179)

• A UICC is the physical smart card that allows for LTE network authentication and access.

• A little man that makes magic

• No lo se Rick

• I think that the longest answer is the correct.

If my wife would like to change her device with mine, because she likes the color of my phone, Can this be done?

• Yes! You can buy a new phone to your wife, don't be cheap

• Yes, you need to make a Flip-flop

• No, it can't be done because each one of you have your own device

• Yes, it is a swap.

Bonus Question!

What's your trainer name?

• Christopher Quebedo

• Kryssthopher Quevedo

• Kristofer Qevedo

• Kryssthopher (He has no last name)

What is the name for the tool that we use to send communications to the customers using templates?

• Email Sender Tool

• Grand Central Lite Messenger

• Gmail

• Communication Sender Tool (CST)

If a customer would like to get a newer device, how would that be called?

• Capitalism

• Uncle's Sam promise

• Upgrade

• Update to a new phone.

How many digits does the ICCID (Or SIM CARD Number) has the SIM Cards?

• 19 digits

• Potato

• 20 Characters, the T-Mobile SIM Card has only 19 so an F is automatically added

• I don't know, I haven't see this.

What is a Flip-Flop?

• Un caite

• It is the process of swapping 2 active devices on the same account

• It's when you have a phone and you change it with someone on a different country

• It is when you activate a new device on your account.

What is Protection 360?

• A Circle with a shield

• When you have bodyguards

• It is the insurance that Sprint Now Part of T-Mobile Offers

• That's the way we call the people that fix devices.