Are you a Heartist?

What are the latest trends in hospitality?

• Digitalization

• Personalization

• Health & Safety

• Pricing

What does the world need more of in these days in the hospitality sector?

• Staff

• Heartists

What is the most common question asked when a Guest walks into the lobby with luggage?

• Good afternoon! Are you checking in?

• Good afternoon! How are you?

• Good afternoon! May I assist you?

• Good afternoon! May I have your passport please?

What is the most common question a Guest is asked when he approaches the breakfast restaurant?

• Good morning! How are you today?

• Good morning, room number please.

• Good morning! May I have your room number please?

• Good morning! Hope you had a comfortable sleep.

What is the most common question a Guest is asked in a restaurant after their main course?

• Would you like me to tell you about my favorite dessert from our menu?

• Would you like to see the dessert menu?

• Would you like to see the menu again?

• Would you like some tea or coffee?

How many Air BnB were in Dubai in 2010?

• 200

• 20

• 2

• 2000

How many Air BnB were in Dubai by end of 2022?

• 2000

• 4000

• 6000

• 8000

What is the most common reason why people select Air BnB?

• Personalization

• Authenticity

• Pricing

• Security