Improve your skills in customer relations DM plan Day1

What are the three key principles of good customer care

• 1. It's patient

  2. Competent

  3. friendly

• 1. It's personalized

  2. Competent

  3. Convenient

• 1. It's perseverent

  2. Competent

  3. Careful.

What is emotional intelligence?

• The ability to manage both your own emotions and those of others.

• The ability to manage both your feelings and those of your friends.

• The skill to understand both, your issues and those of your husband.

What are the five key elements of EQ?

• 1. Self-awareness

  2. Self-regulation

  3. Motivation

  4. Empathy

  5. Social skills

• 1. Self-attractiveness

  2. Self-regulation

  3. Allowance

  4. Responsibility

  5. Social skills

• 1. Self-awareness

  2. Self-acceptance

  3. Motivation

  4. Empathy

  5. Social needs.

What does being empathic mean?

• Being empathetic means showing pity and compassion for others in difficult moments.

• Being empathetic means foretelling how others are going to act in a special situation.

• Being empathetic means having a healthy amount of self-interest but not being self-obsessed at the same time.

Why does a sales agent need a high EQ level?s

• 1. EQ helps with handling the rejection

  2. EQ helps with being responsible

  3. EQ helps with fully completing the leads in CRM.

• 1. EQ helps with building a rapport

  2. EQ helps with overcoming the objections

  3. EQ helps with handling the rejection

• 1. EQ helps to find good deals

  2. EQ helps with using the smart search

  3. EQ helps with handling the rejection

A self-aware and self-regulating salesperson can identify and control feelings of:

• unhappiness, anxiety, and suspicion while talking or presenting to customers.

• love, hatred, and irritation while talking or presenting to customers.

• fear, anxiety, and irritation while talking or presenting to customers.

What are the key skills for building your EQ and improving your ability to manage emotions and connect with others?

• 1. Self-discipline

  2. Self-acceptance

  3. Social communication

  4. Relationship management

• 1. Self-management

  2. Self-awareness

  3. Social awareness

  4. Relationship management

• 1. Self-assurance

  2. Self-insurance

  3. Social anxiety

  4. Relationship avoidance

Relationship management is:

• The ability to build value-adding relationships with others. It can be highly beneficial to the success you achieve in your career.

• The ability to build value-adding relationships with friends and relatives. It can be highly beneficial to the success you achieve in your career.

• The ability to build wealth-adding relationships with customers. It can be highly beneficial to the success you achieve in your career.

The most significant step we can take to help others acquire high EQ is:

• to act as a loving mother to them.

• to control and monitor them continuously so that they feel always supervised.

• to act as a role model for them.

Those who are emotionally smart avoid:

• listening to other's advice, and guide their behavior by themselves.

• letting their emotions control their behavior by being aware of them.

• controlling their emotions, and they behave like they are the rulers of the world.