Cash App Account Access

Mention what are some of the reasons you should use Additional verification:

• Sharing account B details, like the balance.

• Account access failed because account B has stocks, so you need to transfer to investing Triage.

• Cx is waiting a direct deposit on the account B.

• Verifying an UK account

Cx doesn't wants to close the account A for Grant account access. Then you send:

• Cash App {Account Access - Rejected}

• Cash App {Account Access - Rejected - Action Required}

• Cash App {Account Access - Rejected - Closing Required}

• Cash App {Account Access - Rejected - I just got one case I want training plz}

When we look under Merge Attempts, looking at ‘Account Recovery’ in the Reason column, which QT should we use if there are no attempts ?

• Cash App {Account Access - Null Account}

• Cash App {Account Access - ATO Review}

• Cash App {Account Access - No Recovery Attempt}

• Cash App {Account Access - Lost/Stolen Device - NMI}

If Account B is closed (not by Risk) which QT should we use?

• Cash App {Account Access - Waiting on Recipient}

• Cash App {Reassign Cashtag - Confirm}

• Cash App {Account Access - IDV}

• Cash App {Account Access - Closed Account}

If a Cx says they contacted Support from a friend or family member’s account. What should you do?

• Cash App {Account Access-No recovery Attempt}

• Cash App {Account Access-Info Request}

• Cash App {Unrelated Account}

• Cash App {Account Access-Attempting Access}

Balance transfer was successfull and the funds were send! So now you need to:

• Send Cash App {Account Access - Balance Transfer Complete} to the Cx

•  Close account B and send Cash App {Account Access - Successful Balance Transfer}

•  Close account B and send Cash App {Account Access - Balance Transfer Complete}

• Send Cash App {Account Access - Temporary Access Complete}

Once the customer consents about a “Grant account access”, What should we do?

• Continue with the “Grant account access workflow

• Send Cash App {Account Access - Attempting Access}

• Follow Temporary access - Reopen account

• Reject access to the Cx

If Cx account B is under ATO lock, Which qt should we send?

• Cash Risk {ATO Lock}

• Cash App {No Further Info - 1}

• Cash App {Account Access - Info Request}

• Cash App {Account Access - ATO Review}

If the regulator error while doing a balance transfer is: outstanding balance, you should do:

• Send Cash App {Unrelated Account}

•  Send Cash App {Account Access-Info Request}

• Review the regulator for bitcoin, investments or lending

• Review the regulator for comments in the account

If a teen has only one account, and has issues login into their account. What should we send?

• Cash App {Account Access - Need Sponsor Contact}

• Cash App {Account Access - New Teen Account}

• Cash App {Account Access - Missing Info}

• Cash App {Sponsor Account - Approval - Order Cash Card}