Checkpoint Assessment - Day 1

Elite's CREDO is, "Innovation in Security and_____"

• Customer Service

• Customer Experience

• Customer Care

• Customer Trust

What does "E" and "A" stand for in our motto - Be Elite, Be "G.R.E.A.T."?

• Education and Accomplishment

• Exceptional and Achievement

• Empowerment and Achievement

• Endurance and Accomplishment

Who is responsible for setting up the corporations annual budget and takes decisions on how the corporation will spend the money?

• Property Managers

• Security Supervisors

• Area Managers

• Board of Directors

Elite's vision of excellence is - "A vision to bring excellence to _____ concierge and security services"

• Personalized

• Professional

• Advanced

• Friendly

Who is oversees the schedudling of building maintenance and repairs?

• Property Management

• Board of Directors

• Elite Supervisors

• Elite Security

When you first arrive on site to start your shift, you should: (Select all applicable)

• Get briefed by the employee you are relieving and read previous shift logs.

• Patrol ground floor and CACF room and complete security key audit.

• Call the emergency after hours line and report yourself on site

• Conduct key audit check

What makes the below log ineffective?

" 2:10 PM - I have reported to the site 10 mins back."

• Time Stamp format Incorrect

• Did not use 3rd person

• Did not mention about briefing and tasks done upon arrival on site.

• All 3 options

Incident reports should be completed for events like: (Select the incorrect option)

• Complaints from residents

•   Rule Infractions

• Guest visiting resident

• Medical Emergency

Select the duties NOT part of the concierge and security role at Elite.

• Receiving packages

• Maintenance services

• Responding to emergencies

• Controlling access to the building

Pick the incorrect step while dealing with a complaint related to rule infraction.

• Check for knowledge

• Remind to adhere and inform if not aware of the rule

• CALL 911

• Report to supervisor or property manager