CRT Week 4

What is the official name of Transaction Dispute?

What is credit balance refund?

What is credit balance transfer?

Which department requires Warm Transfer at all times?

• DGT

• Credit

• SRT

• CBU

What is the minimum time required to stay on the line before Silent Transfer is allowed to most departments?

• 10s

• 15s

• 20s

• 30s

What are the types of offers seen in CVP under "CM Request"? (Choose all correct answers)

• EM

• PM

• DM

• Passive

Which department handles disputes?

Which of the following is considered as an acceptable Expressed Informed Consent (EIC) for Value Generation?

• Yes

• Okay

• You do

• Yeah sure. Why not?

CM used vulgar word towards a policy and keeps shouting. Choose the correct answer

• CM is Personally Abusive

• CM is Irate & Profane

What does LFBB stand for?