VDay Training

Where in admin should you apply credit?

• Refund Buttons

• Credit Tab

Answer explanation

The credit tab should only be used to add credit if they have no order on their account to credit! You can also remove credit on this tab

What has changed on the macros for VDay to make them one touch tickets?

• We offer the option of a credit or voucher code

• We automically apply £10 credit

• We automatically send a £10 voucher code

Answer explanation

We can remove the credit if they are not happy by using the credit tab. There is also a macro for this - does not want £10 credit applied (remove credit)

If the customer has offered a suggested resolution, what should you offer?

• Offer the suggested resolution as an option

• Action the suggested resolution

• Offer another resolution

Answer explanation

The customer has added their suggested resolution for a reason. Please action this for them but remember to add some education in

Do Self Purchase subscriptions contain a gift card?

• Yes

• No

• No but we can add in admin

Answer explanation

As the subscriptions are for the sender, they do not include a gift card. We also cannot add one in gift card, it will not be printed!

How often to Self Purchase subscriptions arrive?

• Every 7 days

• Every 14 days

• Every 28 days

Which styles can you choose between in a Self Purchase subscription?

• Timeless and Standout

• Classic and Seasonal

• Classic and Standout

• Timeless and Seasonal

What size box does Self Purchase subscription arrive in?

• Letterbox

• Hand-Tied

• XL Plant Box

Which courier delivers Self Purchase subscriptions?

• DPD

• RM

• DHL

• It depends on what the customer chooses

Answer explanation

All Self Purchase bouquets are sent from the UIC by DPD for free!

Where can the Self Purchase subs be delivered too?

• The UK

• England, Scotland and Wales

• England

Answer explanation

Can be delivered to all DPD areas. Unfortunately this means we cannot currently deliver Self Purchase subscriptions to Northern Ireland

When is the last free delivery day with RM for VDay?

• 11th Feb

• 12th Feb

• 13th Feb

• 14th Feb