VDay Training
Quiz
•
Professional Development
•
Professional Development
•
Easy
Customer Care
Used 4+ times
FREE Resource
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22 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where in admin should you apply credit?
Refund Buttons
Credit Tab
Answer explanation
The credit tab should only be used to add credit if they have no order on their account to credit! You can also remove credit on this tab
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What has changed on the macros for VDay to make them one touch tickets?
We offer the option of a credit or voucher code
We automically apply £10 credit
We automatically send a £10 voucher code
Answer explanation
We can remove the credit if they are not happy by using the credit tab. There is also a macro for this - does not want £10 credit applied (remove credit)
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the customer has offered a suggested resolution, what should you offer?
Offer the suggested resolution as an option
Action the suggested resolution
Offer another resolution
Answer explanation
The customer has added their suggested resolution for a reason. Please action this for them but remember to add some education in
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Do Self Purchase subscriptions contain a gift card?
Yes
No
No but we can add in admin
Answer explanation
As the subscriptions are for the sender, they do not include a gift card. We also cannot add one in gift card, it will not be printed!
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How often to Self Purchase subscriptions arrive?
Every 7 days
Every 14 days
Every 28 days
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which styles can you choose between in a Self Purchase subscription?
Timeless and Standout
Classic and Seasonal
Classic and Standout
Timeless and Seasonal
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What size box does Self Purchase subscription arrive in?
Letterbox
Hand-Tied
XL Plant Box
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