SD Week 2 Review

When enrolling for Two-Step Verification, how many authentication method(s) is the user allowed to register/activate with?

• 1

• 2

• 3

• 4

What is the process of connecting a newly reimaged machine to a Marriott domain?

• Data Migration

• Top Off

• Windows Activation

• OS Reinstall

Which of the following applications is a good example of an extranet enabled application? Select all that apply.

• Marriott Global Source (MGS)

• Marriott ServiceNow

• Marriott Password Challenge

• Marriott IDentity Center

Which of the following application allows the Service Desk to perform a password reset for an ADID account?

• Active Directory Users and Computers Console

• Active Directory Services Portal

• Darwin

• Mainframe

Which of the following application allows the Service Desk to retrieve ADM password?

• Active Directory Users and Computers Console

• Active Directory Services Portal

• Darwin

• Mainframe

In order to remotely connect to a Marriott PC which of the following applications should be used by the Service Desk?

• BeyondTrust

• Team Viewer

• Logmein

• None of the above

Which is the following statement(s) is correct for LGN account password reset and unlock process? Select all that apply.

• Service Desk must authenticate a Supervisor/Manager for all LGN password unlock.

• Service Desk can reset the LGN account password once a Manager is properly authenticated.

• In the absence of a Manager, we can reset an LGN password by authenticating a Supervisor.

• Authentication is not required for LGN password unlock.

Tereh is a new HR from a Managed Property asking for help on how she can create a new EID for new associates. She is currently in the mHUB application, however, she is not sure what to do. How can you help her to resolve the issue?

• Inform him to ask a colleague who knows how to use the tool.

• Create an INC and escalate the ticket to L2.

• Direct her to call mHUB Support.

• Ask help from an SME or Supervisor.

How many methods do we have for Two Step Verification?

• 1

• 2

• 3

• 4

Tereh is a new employee and unable to view her payslip in mhub. She is already in MHUB application. How can you help her to resolve the issue?

• Inform him to ask a colleague who knows how to use the tool.

• Create an INC and escalate the ticket to L2.

• Direct her to call mHUB Support.

• Ask help from an SME or Supervisor.