P2P Disputes

P2P Disputes

KG - Professional Development

17 Qs

quiz-placeholder

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P2P Disputes

P2P Disputes

Assessment

Quiz

Professional Development

KG - Professional Development

Medium

Created by

Carlos Mauricio Perez Robledo

Used 3+ times

FREE Resource

17 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

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What QT should we send when a Cx claims an unauthorized P2P payment?

Cash Disputes {P2P Dispute - NMI}

Cassh Disputes {P2P Dispute - NMI}

Cash Disputes {P2P Dispute - NMII}

Cash Disputes {P2P Disputes - NMI}

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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What should we do if you've already sent ATO NMI and determined that it is not an ATO? (You received the answers from the Cx and there is a post)

We still need to send Cash Disputes {P2P Dispute - NMI}

We have to continue with the steps of sending (ATO - NMI)

We have to skip the step of sending Cash Disputes {P2P Dispute - NMI}

We have to include a the post and escalate with AST

Answer explanation

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Check this out!

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many questions do the Cx's need to answer in order to proceed with the process?

Advocates are required to ask all 3 questions but per Reg E, customers are only required to provide answers for the first three questions.

Both Advocates and Reg E are only required to ask all and get the answers for the first three questions.

Reg E requires the answers for all 9 questions but per Advocates, customers are only required to provide answers for the first three questions.

Advocates are required to ask all 9 questions but per Reg E, customers are only required to provide answers for the first three questions.

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

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What are the 3 first questions in the (P2P Dispute - NMI)

1. What is your legal name and $Cashtag linked to the account associated with the 'unauthorized' activity?

2. What are the date/time and amounts for the transactions that you believe are in error?

3. Why do you believe the transactions were unauthorized?

1. What is your legal name, $Cashtag, and email address and/or phone number linked to the account associated with the 'unauthorized' activity?

2. What are the date/time and amounts for the transactions that you believe are in error?

3. Why do you believe the transactions were unauthorized?

1. What is your $Cashtag, and email address and/or phone number linked to the account associated with the 'unauthorized' activity?

2. What is the time and amounts for the transactions that you believe are in error?

3. Why do you believe the transactions were unauthorized?

1. What is your legal name, and email address and/or phone number linked to the account associated with the 'unauthorized' activity?

2. What is the date and amounts for the transactions that you believe are in error?

3. Why do you believe the transactions were unauthorized?

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

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How many attempts do the Cx have to provide all the information when sending Cash Disputes {P2P Dispute - NMI)?

We have to send Cash Disputes {P2P Dispute - NMI Incomplete) and pray so the Cx does not answer

We have to send Cash Disputes {P2P Dispute - NMI Incomplete) up to 3 times (4 total attempts)

We have to send Cash Disputes {P2P Dispute - NMI Incomplete) up to 2 times (3 total attempts)

We have to send Cash Disputes {P2P Dispute - NMI Incomplete) up to 1 times (3 total attempts)

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

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What do we do if we do not get all the information after asking the Cx for the information

After the 3rd attempt, send/say Cash App {Dispute - Claim Denied} and replace ‘merchant’ with ‘recipient’. For pushback, move to Final Resolve; you do not need AST/Tier2 approval.

After the 2nd attempt, send/say Cash App {Dispute - Claim Denied} and replace ‘merchant’ with ‘recipient’. For pushback, move to Final Resolve; you do not need AST/Tier2 approval.

After the 3rd attempt, send/say Cash App {Dispute - Claim Denied} and replace ‘recipient’ with ‘merchant’. For pushback, move to Final Resolve; you do not need AST/Tier2 approval.

As the Cx is unwilling to cooperate I move to Final Resolve; you do not need AST/Tier2 approval.

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

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"I paid for a puppy $450.00 and I never received my dog, gimme back my money and close the scam inmediatly" Is this authorized? What should we do?

Yessend/say Cash App {Cancel Authorized Payment}. And then Final Resolve workflow.

Ask AST to see what happens

Yes, send/say Cash App {Cancel Authorized Payment}. For pushback send Cash App {Cancel Authorized Payment - Pushback}. If pushback continues, see the Final Resolve for workflow.

send/say Cash App {Scam Report}. For pushback send Cash App {Cancel Authorized Payment - Pushback}. If pushback continues, see the Final Resolve for workflow.

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