P2P Disputes

What QT should we send when a Cx claims an unauthorized P2P payment?

• Cash Disputes {P2P Dispute - NMI}

• Cassh Disputes {P2P Dispute - NMI}

• Cash Disputes {P2P Dispute - NMII}

• Cash Disputes {P2P Disputes - NMI}

What should we do if you've already sent ATO NMI and determined that it is not an ATO? (You received the answers from the Cx and there is a post)

• We still need to send Cash Disputes {P2P Dispute - NMI}

• We have to continue with the steps of sending (ATO - NMI)

• We have to skip the step of sending Cash Disputes {P2P Dispute - NMI}

• We have to include a the post and escalate with AST

Answer explanation

Check this out!

How many questions do the Cx's need to answer in order to proceed with the process?

• Advocates are required to ask all 3 questions but per Reg E, customers are only required to provide answers for the first three questions.

• Both Advocates and Reg E are only required to ask all and get the answers for the first three questions.

• Reg E requires the answers for all 9 questions but per Advocates, customers are only required to provide answers for the first three questions.

• Advocates are required to ask all 9 questions but per Reg E, customers are only required to provide answers for the first three questions.

What are the 3 first questions in the (P2P Dispute - NMI)

• 1. What is your legal name and $Cashtag linked to the account associated with the 'unauthorized' activity?

  2. What are the date/time and amounts for the transactions that you believe are in error?

  3. Why do you believe the transactions were unauthorized?

• 1. What is your legal name, $Cashtag, and email address and/or phone number linked to the account associated with the 'unauthorized' activity?

  2. What are the date/time and amounts for the transactions that you believe are in error?

  3. Why do you believe the transactions were unauthorized?

• 1. What is your $Cashtag, and email address and/or phone number linked to the account associated with the 'unauthorized' activity?

  2. What is the time and amounts for the transactions that you believe are in error?

  3. Why do you believe the transactions were unauthorized?

• 1. What is your legal name, and email address and/or phone number linked to the account associated with the 'unauthorized' activity?

  2. What is the date and amounts for the transactions that you believe are in error?

  3. Why do you believe the transactions were unauthorized?

How many attempts do the Cx have to provide all the information when sending Cash Disputes {P2P Dispute - NMI)?

• We have to send Cash Disputes {P2P Dispute - NMI Incomplete) and pray so the Cx does not answer

• We have to send Cash Disputes {P2P Dispute - NMI Incomplete) up to 3 times (4 total attempts)

• We have to send Cash Disputes {P2P Dispute - NMI Incomplete) up to 2 times (3 total attempts)

• We have to send Cash Disputes {P2P Dispute - NMI Incomplete) up to 1 times (3 total attempts)

What do we do if we do not get all the information after asking the Cx for the information

• After the 3rd attempt, send/say Cash App {Dispute - Claim Denied} and replace ‘merchant’ with ‘recipient’. For pushback, move to Final Resolve; you do not need AST/Tier2 approval.

• After the 2nd attempt, send/say Cash App {Dispute - Claim Denied} and replace ‘merchant’ with ‘recipient’. For pushback, move to Final Resolve; you do not need AST/Tier2 approval.

• After the 3rd attempt, send/say Cash App {Dispute - Claim Denied} and replace ‘recipient’ with ‘merchant’. For pushback, move to Final Resolve; you do not need AST/Tier2 approval.

• As the Cx is unwilling to cooperate I move to Final Resolve; you do not need AST/Tier2 approval.

"I paid for a puppy $450.00 and I never received my dog, gimme back my money and close the scam inmediatly" Is this authorized? What should we do?

• Yessend/say Cash App {Cancel Authorized Payment}. And then Final Resolve workflow.

• Ask AST to see what happens

• Yes, send/say Cash App {Cancel Authorized Payment}. For pushback send Cash App {Cancel Authorized Payment - Pushback}. If pushback continues, see the Final Resolve for workflow.

• send/say Cash App {Scam Report}. For pushback send Cash App {Cancel Authorized Payment - Pushback}. If pushback continues, see the Final Resolve for workflow.

"I want to dispute my transaction from november 6 2014 inmediatly" What do we need to do here?

• send Cash Disputes {No Error/Past 60 Days}. For pushback, see Final Resolvee for workflow.

• send Cash Disputes {No Eerror/Past 60 Days}. For pushback, see Final Resolve for workflow.

• send Cash Disputes {Noo Error/Past 60 Days}. For pushback, see Final Resolve for workflow.

• Send Cash Disputes {No Error/Past 60 Days}. For pushback, see Final Resolve for workflow.

"Somebody stole me for $3200.00 and I sent it from my visa debit card" What do we do here?

• Cash Disputes {P2P Claim Denied - Bank Accounnt}

• send/say Csash Disputes {P2P Claim Denied - Debit Card}

• send/say Cash Disputes {P2P Claim Denied - Debit Card}

• send/say Cash Disputes {P2P Claim Denied - Bank Account}

"Someone sent money to himself from my Hudson bank account"

• Cash Disputes {P2P Claim Denied - Bank Accountt}

• Cash Disputes {P2P Claim Denied - Bank Account}

• Cash Disputes {P2P Claim Denied}

• Cash Disputes {P2P Claim Denied - Bank }