Therapeutic Communication

The Nurse is interviewing a client during admission to the hospital and the client gives information that is unclear to the nurse. What statement made by the nurse best demonstrates "seeking clarification"?

• "I don't know what you are talking about."

• "What did you say?"

• "We can move on to something else."

• "Would you please explain what you meant?"

The nurse is caring for a young child who appears frightened. What activity can the nurse perform with the child to determine what the child is feeling?

• play dominoes

• draw pictures

• read a story

• watch a movie

The nurse is assessing a client at the healthcare facility. Which therapeutic communication technique helps to communicate to the client that the nurse has understood the client's problem?

• clarification

• reflection

• summarization

• paraphrasing

What are the verbal barriers to communication?

Select all that apply

• offering empty reassurances

• changing the subject

• disapproving of or judging the client

• voicing personal experiences

When conducting a preliminary assessment of the client, what action ensures that the nurse has understood all relevant information provided by the client?

• Echo the client's words

• Record all information on tape

• Document all the information

• Paraphrase the information

An (a)   is a goal-directed conversation in which one person seeks information from another.

(a)   contact means looking directly into the eyes of the other person.

(a)   communication is that which stops the communication process or is perceived as a threat by the client.

(a)   is the inability to communicate verbally, usually resulting from a neurologic disorder or injury or a psychiatric disorder.

Facial expressions convey messages of many emotions, such as joy, sadness, anger, and fear.

• True

• False