LET'S REVIEW

A senior servant in a well -to-do-household. Also know as Valet or Varlet.

• Room Attendant

• Butler

• Housekeeper

• Manager

Being trusted person whom the guest can confide in when they need to talk or share an idea, experience or opinion.

• Housekeeper

• Confidant

• Guide

• Guest Relations

Informing the guest of what is available both within and outside the venue, when it is available, how to get there and how to obtain entry, preferential treatment.

• Housekeeper

• Confidant

• Guide

• Gguest Relations

Ensuring the guest has a pleasant stay in a venue, ensuring their expectations are met and dealing with any problems that arise during the stay.

• Housekeeper

• Confidant

• Concierge

• Guest Relations

A valet is considered as

• Front of the house staff

• Back of the house staff

• None of the above