Week 2- Day 4

Which of the following is not a type of pain point?

• Process

• Productivity

• Financial

• Support

True or False: Personas are real people whose details you have recorded from your research

• True

• False

What is Empathy?

• When you feel sorry for someone

• A hard skill that is learned through years of study

• Understanding someone by sharing their experiences

• Acknowledging someone's feelings

Which one is not a benefit of a user map?

• Increasing the impact of designer bias

• highlighting pain points

• identifying improvement opportunities

• helping UX designers create obstacle-free paths for users

True or False: It is important to keep all user journeys in mind

• True

• False