Customer Focus Model (SMART Selling)

Customer Focus Model (SMART Selling)

Professional Development

21 Qs

quiz-placeholder

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Customer Focus Model (SMART Selling)

Customer Focus Model (SMART Selling)

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

Saleh AL-Hanash

Used 4+ times

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21 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

1. What is customer centricity?

· Product based

· Need and patient based

· Customer based

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Steps of Customer Centric Selling Skills?

Strategic Planning

Implementation

Evaluation

All of The Above

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

long Term & Incremental Objectives Need to be :

SMART

Clear

Direct

Bonus Oriented

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

SMART Objectives Means:

Specific, Measurable, Actionable, Relief

Source, Manageable and ARTistic

Specific, Measurable, Achievable, Realistic, Time Bounded

SMART=Clever not Hard

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Strategic Planning means :

Putting Long and Incremental Objectives

win-win-win situation

Addressing customer's Needs that align with ESB Business Onjective

All Of the above

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Effective Opening Includes:

Product benefit

Customer priorities

Social talk

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Icebreaker Types :

Professional Interests

Social Interests

Both

Non of them

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