Cuestionario QA
Professional Development
•9 Qs
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Cuestionario QA
Quiz
•
History, Fun, Arts
•
Professional Development
•
Practice Problem
•
Easy
MATIAS HUESPE
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9 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
presentacion: ¿es necesario que se entienda tu nombre?
Verdadero
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2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
personalizar: es ponerle apodos o llamarlo por un diminutivo al cliente para generar cercania
Verdadero
Falso
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
escucha activa: es no hablar mientras el cliente me comenta su problema
Verdadero
Falso
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
indagacion y sondeo: para estar correcto tengo que realizar preguntas acordes al cliente y sondeo en las herramientas
Verdadero
Falso
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
HOLD y MUTE: el mute remplaza el hold
Verdadero
Falso
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
EMPATIA: es cuando demostramos que lo estamos escuchando
Verdadero
Falso
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
MANEJO DE OBJECIONES: Si el cliente se niega a hacer el soporte, tengo que insistir sin necesidad justificar.
Verdadero
Falso
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