Daily Communication #1: Phone Calls

Hello, who is this?

• Hi, It's (Name)

• Who are you?

• Hello

• Thank you

Who is this? (Formal)

• Hello, This is (Name), I am calling about..

• Hi, it's (Name)

• Hi, it's me

• Thanks

How to put someone on hold? (Formal)

• Can I put you on hold for a moment, please?

• Hi, it's (Name)

• Gotta get back to you.

• Who is this?

How to put someone on hold?

• Hold on a second

• Just an hour.

• What are you talking about?

• I don't understand.

"Do you understand?" (Informal)

• Huh?

• I'm sorry, Could you repeat that?

• I can't hear you.

• Thank you

How to clarify (Formal)

• Can you spell that?

• I'm sorry, Could you repeat that?

• Would you mind speaking a little more slowly?

• Huh?

"Is Shena there?"

• I'm sorry, She isn't available at the moment.

• I don't know

• Please don't call again.

• Thank you

relating to or belonging to a profession.

• Youtube

• Professional

• Clarify

• Formal

Facts provided or learned about something or someone.

• Professional

• Information

• Clarify

• Available

free to do something

• Available

• Clarify

• Chicken

• Professional