Sharing Session #1

Sharing Session #1

Professional Development

6 Qs

quiz-placeholder

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Sharing Session #1

Sharing Session #1

Assessment

Quiz

Fun

Professional Development

Practice Problem

Easy

Created by

Zoe Chiang

Used 4+ times

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6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

How many second(s) will it be classified as Auto-failed if agent had no reponse to customer?

Delayed opening of >2 mins on chat

Delayed opening of >1 mins on chat

Hold Chat 1 mins

Hold Chat 1 min 30s

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

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Which of the following is not included in Be the Best?

Enthusiasm & Patience

Confidence

Call Etiquette

Understanding

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

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Which of the following does not include in the QA score?

Be the best

Keep it simple

Rude to customer

Fix it fast

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

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After sending /closinginactive macro, how many minute(s) should agent wait before ending a chat?

0

1

1.5

2

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

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Which of the following is an inapproriate statement?

You're welcome.

We apologize for the inconvience.

May I double confirm your address please?

Ok but sorry I cannot help you.

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

Is this session enjoyable?

Yes

No