Sharing Session #1

How many second(s) will it be classified as Auto-failed if agent had no reponse to customer?

• Delayed opening of >2 mins on chat

• Delayed opening of >1 mins on chat

• Hold Chat 1 mins

• Hold Chat 1 min 30s

Which of the following is not included in Be the Best?

• Enthusiasm & Patience

• Confidence

• Call Etiquette

• Understanding

Which of the following does not include in the QA score?

• Be the best

• Keep it simple

• Rude to customer

• Fix it fast

After sending /closinginactive macro, how many minute(s) should agent wait before ending a chat?

• 0

• 1

• 1.5

• 2

Which of the following is an inapproriate statement?

• You're welcome.

• We apologize for the inconvience.

• May I double confirm your address please?

• Ok but sorry I cannot help you.

Is this session enjoyable?

• Yes

• No