
Sharing Session #1
Authored by Zoe Chiang
Fun
Professional Development
Used 4+ times

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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many second(s) will it be classified as Auto-failed if agent had no reponse to customer?
Delayed opening of >2 mins on chat
Delayed opening of >1 mins on chat
Hold Chat 1 mins
Hold Chat 1 min 30s
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is not included in Be the Best?
Enthusiasm & Patience
Confidence
Call Etiquette
Understanding
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following does not include in the QA score?
Be the best
Keep it simple
Rude to customer
Fix it fast
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
After sending /closinginactive macro, how many minute(s) should agent wait before ending a chat?
0
1
1.5
2
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is an inapproriate statement?
You're welcome.
We apologize for the inconvience.
May I double confirm your address please?
Ok but sorry I cannot help you.
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Is this session enjoyable?
Yes
No
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