Building Rapport

What are some components of building rapport?

• Nurturing strong relationships, influencing others, and improving communication and trust

• Being calm, cool and collected

• Actively doing nothing & hoping that is comes naturally

Why is building rapport importation?

• Helps achieve mutual trust and understanding

• Makes people want to be your friend

• Creates a culture of innovation

• Improves relationships

How do we build rapport?

• By knowing and understanding ourselves

• Practicing empathy

• Embracing new perspectives

• Mastering the steps of communication

What is mirroring and matching?

• When the way see yourself in the mirror matches how others see you

• Looking at yourself in the mirror and adjusting your image to look like your role model

• Dressing up like your peers

• Adjusting body language, voice speed & tonality, and choice of vocabulary to match who you are speaking with

Why is building rapport the cornerstone for customer loyalty

• People keep coming back if they like what you sell

• All of your friends and family will always come to shop in your store

• Because it always provides the ultimate customer experience, builds effective communication, and leads to a balanced relationship

How does one build rapport with their employees?

• Bossing them around & telling them what to do

• Ignoring all of their opinions and ideas

• Creating a functional team that is guided by an effective leader who establishes upward momentum for success

• Letting them do whatever they want

Major qualities of building rapport include which of the following?

• Having empathy

• Asking the right questions

• Being curious about other's opinions

• Being a true listener

Building rapport does not really matter, it is only a preference

• True

• False

What are ways you have personally built rapport, in real-life or more specifically during your conducted interviews? (Please include the word rapport in your response!)