EHR Final Exam

For which of the following patients must the medical assistant verify insurance coverage every time the patient visits the office?

• Patients with Medicaid

• Patients with Medicare and Medicaid

• Patients with any managed care insurance

• All patients

How does the medical assistant verify that a patient’s insurance will cover a procedure that will be done in the office?

• Call the patient’s employer.

• Make a photocopy of the patient’s insurance card and keep it in the file.

• Call the patient’s employer.

• Call the insurance carrier.

• All answers are correct

Who is responsible for filling out the charge slip identifying the charges for which the patient will be billed?

• Billing specialist

• Medical assistant

• Physician

• Office manager

• All answsers are correct

What is the fixed amount of money that a patient is required to pay each time he or she receives treatment?

• Balance payment

• Copayment

• Referral balance

• No answer is correct

• Charge slip balance

Which of the following is NOT an important aspect of a pleasing telephone personality?

• Clear enunciation

• Staying focused on the caller

• Avoiding an artificial telephone voice

• Speaking louder than normally

• All are important aspects

The medical assistant should perform a visual check of the office and waiting room hourly to be sure that there are no safety hazards, such as items blocking hallways.

• True

• False

A MA should be careful because qualities such as friendliness, concern, boredom and indifference are clearly communicated over the telephone.

• True

• False

When a patient asks to speak to the physician, the medical assistant usually transfers the call if the physician is in the office.

• True

• False

In appointment scheduling, a blocked time is a time that already has a patient appointment.

• True

• False

Scheduling an appointment for an established patient requires the medical assistant to ask less questions than scheduling an appointment for a new patient.

• True

• False