FR Handling

Which type of remark should be used for Travel Agency booking?

• Generic (RM)

• Corporate (RX) 

• Confidential (RC)

• Itinerary (RIR) 

Should we pro-actively send an invoice after a change, fare difference/ tax difference were paid?

• Yes

• No

The Price is guaranteed for (new booking ) ? 

• 24 HRS

• 48 HRS

• 36 HRS

Do we need to put TKTL for diamond or vip members? 

• Yes

• No

Which booking class do we use when we have no pey cabin in short haul (if long haul is E class )? 

• H

• Same class as long haul

• X

• F

Can customer contact us on Whats app with a polish phone number? 

• Yes

• No

From which terminal do we operate at the CDG airport? 

• Terminal 1E Hall 1

• Terminal 2C Hall 2

• Terminal 1 Hall 1

• Terminal 1A Hall 1

Is security verification needed if a diamond member calls ? 

• Yes

• No

Which office ID do we use to make new FR booking? 

• LONCX0100

• PARCX0100

• PARCX0161

• KRKCX0100

Can we pro-actively offer VFR Filipinos, Youth fare and Student fare? 

• Yes

• No