Q3 FOS NC II SUMMATIVE TEST 2

1. (a)   is the department tasked with handling all matters regarding room accommodation and maintenance.

2. (a)   is the communication, accounting, and service center of the hotel.

3. (a)   is a unit of the front office responsible for the immaculate care and upkeep of all guest rooms and public spaces in the hotel.

4. (a)   refers to the control process whereby the financial activity of guests’ accounts is maintained and balanced on a daily basis.

5. (a)   is responsible for the hotel’s overall food production.

6. Recording financial transaction is one of the tasks assigned to the (a)   .

7. Employee recruit is a specific function of the (a)   .

8. (a)   refers to planned learning experiences that teach hotel employees to effectively perform their current jobs.

9. Maximizing the use of space in the hotel is the responsibility of the (a)   .

10. (a)   is the department responsible for the total maintenance and upkeep of the internal and the external physical facilities of the hotel.