Q3 FOS NC II SUMMATIVE TEST 2

1. ______________ is the department tasked with handling all matters regarding room accommodation and maintenance.

2. ______________ is the communication, accounting, and service center of the hotel.

3. ______________ is a unit of the front office responsible for the immaculate care and upkeep of all guest rooms and public spaces in the hotel.

4. ______________ refers to the control process whereby the financial activity of guests’ accounts is maintained and balanced on a daily basis.

5. ______________ is responsible for the hotel’s overall food production.

6. Recording financial transaction is one of the tasks assigned to the ______________.

7. Employee recruit is a specific function of the ____________.

8. ____________ refers to planned learning experiences that teach hotel employees to effectively perform their current jobs.

9. Maximizing the use of space in the hotel is the responsibility of the __________.

10. ____________ is the department responsible for the total maintenance and upkeep of the internal and the external physical facilities of the hotel.