1. Cameron’s parents are divorcing, and the situation is really stressing him out. This is an example of a __________ problem.

• Personal

• Peer

• Work

• School

2. Shannon’s best friend has been excluding her lately. They were supposed to go shopping together, but at the last minute her friend texted her to cancel. Shannon is upset about it. This is an example of a __________ problem.

 

• Personal

• Peer

• Work

• School

3. Eric earns extra money by giving horseback riding lessons to elementary-school students. Today, one of his young students nearly falls off the horse and starts crying. Eric isn’t sure how to calm her nerves. This is an example of a __________ problem.

• Personal

• Peer

• Work

• School

4. Which of the following statements regarding problems is true:

•   You should seek assistance to solve all problems.

• You should plan for every problem in advance.

• Problems come in all shapes and sizes.

•   Problems are situations where things are going your way.

T.J. and his sister used to constantly disagree over whose turn it was to do the dishes. Then, they found a solution that satisfied them both: T.J. is responsible for washing the dishes, and his sister dries them and puts them away. Problem solving helped T.J. and his sister to

• improve their relationship with each other.

• accomplish their professional goals.

•   evaluate the solution to their problem.

• prepare for a problem before it started.

What is problem solving?

•   Avoiding conflicts in all of your relationships

• Finding your way over whatever obstacle you face

•   Figuring out how to escape challenges

• Turning positive situations into negative ones

Becoming a problem solver helps you to

• get what you want from other people.

•   make more money.

• meet your personal and professional goals.

• stay out of tough situations.

Rae is a logical thinker who likes to think things through. Which problem-solving method will she probably choose?

•   Brainstorming

• Intuitive

•   Reverse brainstorming

• Seven-step

Lila needs to figure out how to deal with a difficult coworker, so she goes with her gut feeling when deciding what to say to him. Lila is using the __________ method for problem solving.

• finding the root of the problem

• mind-mapping

• seven-step

• intuitive

Leslie and her siblings have been fighting over household chores. Leslie points out that the conflict exists because their parents haven’t made specific chore assignments. Which step of problem solving does this situation illustrate?

•   Collect information

•   Evaluate the solution

• Define the problem

• State and check assumptions