NRF Customer Service - Quiz 1

Personal shopping services may be appropriate for which of the following customers?

• A shopper who says she just wants to browse

• A shopper who asks you to help select gift items for the holidays

• A customer who is in a hurry and does not have time to look for specific items

• B and C

If you schedule a personal shopping appointment with a customer, it would be a good idea to:

• Call and confirm the appointment the day before

• Set aside some items you think the customer will be interested in

• Keep your appointment book with you at all times so you don't double-book yourself

• All of the above

One of the most important skills in being a personal shopper is to:

• Always guess correctly at what the customer wants

• Listen carefully for clues about the customer's preferences

• Convince customers to follow your advice

When acting as a personal shopper, you should:

• Choose a wide selection of items from which the cusotmer can choose

• Ignore the customer's bad taste and choose the items that you think she should wear

• Select only items that fit her interests

One of the main reasons customers request a personal shopper would be

• Several discounts

• To save time and effort looking for items themselves

• You to be available at all times

Acting as a personal shopper:

• Should be avoided since it takes you away from other customers

• Can add interest and challenge to your job

• Does not require any special skills or talents

If a customer's business card includes a pager, e-mail address, or fax number, ask him how he would prefer to be contacted.

• True

• False

Showing respect for a customer's business card means you should:

• Never write on it

• Put it in your purse or wallet for safe keeping

• Make some comment to indicate you have read it

Which of the following are good reasons to ask customers for their business cards?

• So you can claim these customers as your own and keep co-workers from making sales to them

• When customers show interest in an upcoming event and you offer to remind them

• So you can build up your client records with names of potential customers

• To learn more about them so you can suggest items that you think they can afford

It's a good idea to offer customers several of your business cards and ask them to hand them out to their friends.

• True

• False