Payment Arrangement

How much is the Support fee for setting up a Payment Arrangement on our end?

• $15

• $10

• $5

• Free

What are the eligible scenarios wherein we can have a Payment Arrangement deleted? Select all answers that apply.

• Customer made an error and calls within 24 hours to explain the PA was set for the wrong date

• Customer is explaining T-Mobile made an error and it is within 24 hours of the original arrangement, or longer, if the memos support their complaint T-Mobile made an error.

• Customer's account is current with no past due balance and has an active PA, work with your leadership to delete it prior to making account changes.

• Customer is unable to pay off the current installment balance

How many days past due would make customers eligible to set up a Payment Arrangement without using a FDP?

• 15-30 Days

• 10-15 Days

• 0-15 Days

• 0-30 Days

Which of the following scenarios should never be done

• Never provide information about any grace periods when a PA fails.

• Never place temporary adjustments to make a customer eligible for a PA.

• Never place a collection hold when a customer is not eligible for a PA.

• Never use Samson for a PA when Atlas and Special Instructions states customer is on negative file. This will result in a failed Payment Arrangement.

On what Account status can a Payment Arrangement be set up?

• Active

• Suspended

• Cancelled

When a Payment Arrangement fails, how many hours should the customer wait in order to set up a new one?

• 24 hours

• 48 hours

• 72 hours

• 96 hours

Payment Arrangement is available for what Account types?

• Individual

• Business

• NCC

• Prepaid

If a Suspended account sets up a Payment Arrangement, does it bring the account back to Active status?

• YES

• NO

When a customer creates a new account, is their first Bill eligible to be set up under a Payment Arrangement?

• YES

• NO

If a customer has a past due balance that is 31+ days, what should they do in order to set up a Payment Arrangement?

• Cancel Account

• Pay total balance

• Settle the 31+ days past due balance

• Ask for adjustment