ENGLISH TEST FOR CABIN CREW

I’m afraid I _____ used to working in an open-plan office.

• haven't ever

• haven't

• haven't got

• have

Answer explanation

get used to something = not find something strange anymore (Tense: Present Perfect- HAVE + PAST PARTICIPLE)

When I stopped _____ to him, he was repairing his watch. We had a good chat.

• to speak

• spoke

• having spoken

• speaking

My grandmother used to make her children _____ up their beds every morning.

• make

• to do

• made

Criminal defendants can't be called to the stand by the ______.

• prosecuting

• persecution

• persecutor

• prosecutor

Joe showed me photos of his new car, _____ he bought last week.

• which

• that

• what

• whom

Does_____want to play tennis this afternoon?

• something

• anywhere

• anyone

• anything

What's that smell? - I think ________ is burning.

• something

• anything

• anyone

Did ____________ call me while I was out?

• anywhere

• something

• someone

• anything

Observe and choose the sentences

that describe the picture?

*You can choose more than 1 answer.

• Cabin Crew is serving food to the passenger.

• Cabin Crew is serving meals in Business Class cabin.

• The flight looks full today.

• The passenger have all finished their meals now.

One of the passenger complaining she didn't like the inflight meal menu option on today's flight. What is your solution to the situation?

• You will to talk to the customer and explain there's nothing you can do about it.

• Inform the passenger gently that you cannot guarantee that you will be able to find another choice, but that you will do your utmost to do so.

Answer explanation

One of the finest ways to deal with passenger complaints is to listen to them and empathize with their situation. What matters most is your attitude and attentiveness while handling their difficulties, regardless of the outcome.